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ORDER QUESTIONS

Can I edit or change my order?

Items cannot be added to or removed from an order once they are placed as they immediately start processing. If you would like to add another item to your order, please place a new order with that item or contact our customer support team to see if t

What if I’m missing an item or received an incorrect item in my order?

Things happen, but rest assured, our Customer Support Team will always try to make it right!. You can contact Customer Support by emailing [email protected] with your details (name, order number, email address, and any additional information

What if I have not received my order confirmation email?

Confirmation emails are typically sent within 15 minutes of placing an order. Be sure to check your spam/junk mail folder as sometimes our emails can get forwarded there. Still can't find your confirmation? Not a problem! Just send an email to our Su

How long will it take to receive my order?

After you’ve placed an order with us, your order will go through two phases before delivery:. 1. Warehouse order processing/fulfillment - the time it takes our team to prepare your order for shipment. 2. Package shipment - the time it takes for the s