# ghost-lifestyle-uk

> Public Help Center articles for ghost-lifestyle-uk.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How do I return an item?](https://help.uk.ghostlifestyle.com/en-US/how-do-i-return-an-item-390473.md): Our products can be returned within 15 days from the date your order was delivered. For an item to be eligible for a return, please make sure that:. Products that do not meet this criteria will not be considered for return. To start a return, please
- [How long does it take to process a return/exchange](https://help.uk.ghostlifestyle.com/en-US/how-long-does-it-take-to-process-a-returnexchange-390474.md): REFUNDS. Once your returned package has been delivered and processed, the cost of the returned item(s) will be issued back to the original method of payment used when placing the order. This can take 3-5 business days to process depending on your ban
- [Can I edit or change my order?](https://help.uk.ghostlifestyle.com/en-US/can-i-edit-or-change-my-order-390475.md): Items cannot be added to or removed from an order once they are placed as they immediately start processing. If you would like to add another item to your order, please place a new order with that item or contact our customer support team to see if t
- [What if I’m missing an item or received an incorrect item in my order?](https://help.uk.ghostlifestyle.com/en-US/what-if-i%E2%80%99m-missing-an-item-or-received-an-incorrect-item-in-my-order-390477.md): Things happen, but rest assured, our Customer Support Team will always try to make it right!. You can contact Customer Support by emailing support@ghostlifestyle.com with your details (name, order number, email address, and any additional information
- [What if I have not received my order confirmation email?](https://help.uk.ghostlifestyle.com/en-US/what-if-i-have-not-received-my-order-confirmation-email-390476.md): Confirmation emails are typically sent within 15 minutes of placing an order. Be sure to check your spam/junk mail folder as sometimes our emails can get forwarded there. Still can't find your confirmation? Not a problem! Just send an email to our Su
- [How long will it take to receive my order?](https://help.uk.ghostlifestyle.com/en-US/how-long-will-it-take-to-receive-my-order-390478.md): After you’ve placed an order with us, your order will go through two phases before delivery:. 1. Warehouse order processing/fulfillment - the time it takes our team to prepare your order for shipment. 2. Package shipment - the time it takes for the s
- [The carrier claims my package was delivered, but I haven’t received it.](https://help.uk.ghostlifestyle.com/en-US/the-carrier-claims-my-package-was-delivered-but-i-haven%E2%80%99t-received-it-390479.md): We kindly request that you allow for a minimum of 2 business days after the carrier marks the package as delivered before proceeding, as it frequently arrives within this timeframe. If it’s been over 2 business days, we ask that you file a claim with
- [What if I received an item in my order that was damaged?](https://help.uk.ghostlifestyle.com/en-US/what-if-i-received-an-item-in-my-order-that-was-damaged-390480.md): If you receive a damaged product in your order, please submit a ticket to our Support Team right away!. Please note that photos of the packaging your order arrived in and of the damaged item you received will be requested by our Support Team to furth
- [How can I track my order?](https://help.uk.ghostlifestyle.com/en-US/how-can-i-track-my-order-8060609.md): Find your shipping confirmation email, open the carrier tracking link, and learn what to provide our support team if tracking isn't available.
- [Can I take ghost supplements while pregnant or nursing?](https://help.uk.ghostlifestyle.com/en-US/can-i-take-ghost-supplements-while-pregnant-or-nursing-390481.md): We like to play it safe and leave it up to a licensed healthcare professional to determine if it's okay for pregnant women or women who are nursing to use any of our products. We offer fully-disclosed nutrition labels for each of our products on our
- [Can I take GHOST® if I'm under the age of 18?](https://help.uk.ghostlifestyle.com/en-US/can-i-take-ghost-if-im-under-the-age-of-18-390482.md): All GHOST® Products are intended for healthy adults, 18 years of age or older.
- [Gift Cards](https://help.uk.ghostlifestyle.com/en-US/gift-cards-390483.md): At this time, GHOST® GIFT CARDS are not for sale.
- [Why is my loyalty code card showing that it’s already been redeemed?](https://help.uk.ghostlifestyle.com/en-US/why-is-my-loyalty-code-card-showing-that-it%E2%80%99s-already-been-redeemed-390485.md): If you’re trying to redeem a loyalty code card for the first time and it’s showing that it’s already been entered, please reach out to our Support Team and be sure to include the email address associated with your GHOST® Loyalty Account along with a
- [How do I create a GHOST® account?](https://help.uk.ghostlifestyle.com/en-US/how-do-i-create-a-ghost-account-390486.md): On our website, you'll need to click on the ghost icon that's in the top right corner of the page and then select 'SIGN UP' to begin creating your account. Once you’ve entered all of the information required, select 'CREATE ACCOUNT' and you'll receiv
- [How do I reset my account password?](https://help.uk.ghostlifestyle.com/en-US/how-do-i-reset-my-account-password-390487.md): Using a web browser on a desktop or mobile device?. Click on the GHOST icon located on the top right corner of the page and select the 'Forgot Your Password' button. Once you enter your email, you should receive a link to that email address to reset
- [How do I delete my GHOST® account?](https://help.uk.ghostlifestyle.com/en-US/how-do-i-delete-my-ghost-account-390488.md): Please reach out to support@ghostlifestyle.com if you’d like to request to have your account and information removed from our system and we'd be happy to help!
- [Gift With Purchase Promotion Details](https://help.uk.ghostlifestyle.com/en-US/gift-with-purchase-promotion-details-390489.md): A Free Gift With Purchase(s) ("GWP") is a type of promotion where we offer a gift(s) for qualified purchases. To receive a GWP, you must meet the minimum order requirement, e.g., a specific item or minimum order value. Loyalty Point Redemptions do no